Return Policy

At PoguePoolSpa.com, we would like to help you resolve any purchase problems quickly and as easily as possible.  If the need should arise, within 30 days of delivery, please contact us at 1-866-739-5658, and one of our support staff members will get in touch with you.  To be eligible for a refund, you must receive a Return Merchandise Authorization (RMA) number.

Before purchasing, please note:

  • Returned items are subject to a 20% restocking fee.
  • We do not accept returns on chemicals.
  • The handling fee is non-refundable. 
  • Items must be returned in new condition with original packaging, warranty cards, and ALL owner’s manuals.
  • Pool and Spa products that have been installed are covered under warranty and cannot be returned for a refund.  These items are warranted by the manufacturer and carry full technical support. 
  • You are responsible for the cost of shipping your return item back to us.

If you have any problems with your item after 30 days, please let us know, and we will help you work with the manufacturer to resolve the issue.